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Privacy Policy

PRIVACY POLICY

The www.GoldenTeahouse.com website ("Site") is operated by "maison doré du thé" doing business as Golden Teahouse ("Golden Teahouse"). Golden Teahouse truly values its customers and respects their privacy. We maintain and use your personal information responsibly. We have created this Privacy Policy to demonstrate our firm commitment to your privacy and security, and to advise you about the collection, use and disclosure of personal information provided in store, by mail or on this Site. Our Policy provides you the possibility to "opt-out" of providing personal information that you do not wish to provide and to access, change or remove any personal information already collected. Golden Teahouse will not collect, use or disclose your personal information other than in compliance with this Privacy Policy. When you provide any personal information to Golden Teahouse and/or access our Site, you hereby agree to all of the terms and conditions of this Privacy Policy and consent to the collection, use and disclosure of your personal information as described in this Privacy Policy. You are responsible to ensure that your access to this Site and material available on or through it is legal in each jurisdiction in or through which you access or view our Site or such material.

The terms "we", "us", and "our" used in this Privacy Policy refer, collectively, to Golden Teahouse and its affiliates, divisions, successors and assigns and their respective employees, mandatory's and agents (collectively, "Golden Teahouse Affiliates").

INFORMATION COLLECTED BY Golden Teahouse

Whenever you enter a contest, make a purchase, complete a ballot or provide any personal information to Golden Teahouse , it is collected, used and disclosed by Golden Teahouse for various purposes as described herein. Every time you visit our Site, the following information is automatically obtained and compiled: your internet protocol (IP) address and the domain name registry information associated with that IP address; identification of your internet browser, operating system and hardware platform you are using; the date and time of your visit; the name and address (URL) of the web page you viewed immediately prior to accessing the Site; your entire query (if any) that was entered into a search engine which led you to the Site; and any other "click stream" data. This information is stored in our log files. Occasionally, if your browser is not configured to prevent disclosure of such information, the following information may also be revealed: your name, e-mail address, home and work addresses, telephone and fax numbers and any plain text commentary. The complete record of your actions at the Site, including all pages visited, the time spent on each page, the information sent or received and the names of all files uploaded or downloaded is collected. This tracking information may be compiled by us in the aggregate and made available to third parties primarily to identify demographic data regarding our customers. We will also collect personal information from you when you provide your personal information to us, such as by completing an entry form to participate in a contest, ballot, promotion or survey, whether online or at one of our retail stores, by signing up for our newsletter (if any), by communicating with us by telephone, e-mail, in-store or otherwise, by setting up a user account and password, logging in as a registered user of the Site and providing information in your account(s). As a result of these actions, you might supply us with personal information, such as your name, date of birth, e-mail and postal addresses, telephone number(s), credit card information, product interest information and financial information and in certain circumstances, your opinions and individual preferences. We may also maintain a record of your product interests and acquire information about you from other present and future Golden Teahouse Affiliates. Considering the importance of protecting children's privacy, this Site is not intended for child audiences, and we do not collect, process or use on our Site any information relating to an individual whom we know to be under thirteen (13) years old without the prior, verifiable consent of his or her parent or other legal representative. If a parent or guardian discovers that his or her child has provided us with personally identifiable information, such parent or guardian has the right, upon request, to view the information provided by the child and/or to require that it be deleted from our records. In such a case we ask that the parent or guardian of the child contact us at the contact information provided in the "Contacting Us" section below for such purpose.

USE OF PERSONAL INFORMATION

In a goal of better serving you, we may combine information you give us online, by telephone or in writing about your product interests. We may also combine these with readily available demographic information in order to enable us to communicate with you, by e-mail, mail or otherwise, about our products, services, surveys, promotions, special offers, and contests. We also collect this information in order to: Process your order and answer questions about the status of your order; Send you or your friends, relatives, and associates, products that you have ordered; Maintain contact with you and provide you with ongoing personalized service and help us to better understand and respond to your needs and preferences as well as to develop customer profiles based thereon and to communicate special offers from Golden Teahouse concerning our products and services; Develop, improve, market and provide our products and services and manage our business; Compile information related to loyalty and earned rewards points you may be entitled to in respect of your on-line product purchases; and Help us to meet applicable legal and regulatory requirements The information collected on our Site is also used to measure interest in the various areas of our Site, to ensure that links on the Site facilitate easy navigation and to help make the Site more interesting and informative. Except as described in this Policy, any personal information that we disclose to third parties is done in the aggregate on a non-personally identifiable basis and is used primarily to identify demographic data regarding our customers.

DISCLOSURE OF PERSONAL INFORMATION

Golden Teahouse does not disclose your personal information to any non-affiliated third party without your prior consent, other than as provided below: Golden Teahouse may disclose your personal information to any Golden Teahouse Affiliates, so that it may communicate with you (whether by e-mail, telephone, post or otherwise) and provide you with promotional materials and additional information about its products, services, promotions and special offers that may be of interest to you, or collect and use that information subject to and for other purposes contemplated by this Policy. In the event of a sale of all or substantially all of our business or another similar transaction, we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating and/or effecting a proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in this Policy. Golden Teahouse may transfer personal information to non-affiliated third parties for processing on our behalf (such as fulfillment services, order processing, customer support, technical support, delivery services and financial institutions) pursuant to agreements that prohibit the third parties from using or disclosing the personal information other than for the purpose of processing and which impose security safeguards appropriate to the sensitivity of the information. These third parties are only provided with the personal information necessary to perform their specific service. You acknowledge that, in the event that a third party processor is located in the United States, your personal information may be processed and stored in the United States and that United States federal or state governments, courts or law enforcement or regulatory agencies may be able to obtain disclosure of your personal information under the federal or state laws of the United States. Golden Teahouse reserves the right to disclose your personal information as required by law, in response to legal or regulatory process and law enforcement requests by government authorities that have asserted a lawful right to access such information, to our legal counsel, or as necessary to protect the property, interests and rights of Golden Teahouse and any Golden Teahouse Affiliates.

PROMOTIONAL COMMUNICATIONS

You can always advise us not to share your information with third parties (see COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION below). With regard to the collection and disclosure of aggregate information however, please note that you will not be able to opt out as this information simply reflects statistical analysis of various aspects of Site usage and does not include personally identifiable information.

"COOKIES"

Cookies are small data files that a website stores on your computer's hard drive or in random access memory when you are viewing the website. They keep a record of your preferences making your subsequent visits to the website more efficient. In certain cases, this information is only kept during the session and is deleted when you close your browser. In other cases, the information is stored on your hard drive and, upon your next visit to the website; the cookies are used to recall such information. Cookies may store a variety of information, including, a unique user ID that can be used to track the pages of the Site you have visited and the number of times that you view a particular page or other item on the website, login or registration information, your preferences and your purchase history, where available. No personal information is transmitted via cookies. Cookies, by themselves, cannot be used to reveal or discover the identity of the individual user; your acceptance of our cookies will not compromise your anonymity while using the Site. Golden Teahouse uses cookies in order to improve the online experience of users of the Site. Your cookies help us keep track of your interests and, if you are a registered customer, your cookies allow us to recognize you when you return to the Site. If you register on our Site, your cookies also help us to monitor and maintain information about your use of our Site. If you have not registered with us, your cookies may be used in order to monitor and maintain non-personally identifiable information about your use of our Site. The use of cookies is a common practice adopted by most major websites to better serve their clients. Most internet browsers are designed to accept cookies, but they can be easily modified to warn you each time a cookie is being sent or to block all cookies. This is done through your browser settings; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should note, however, that without cookies, some of the Site's functions will not be available, and you will lose some of the benefits of the Site as, amongst other things, we will not recognize you as a past visitor or a registered user. Composite tracking information generated by cookies may be shared with third parties for the purpose of documenting Site activity, traffic accounting, content analysis and other trends. Statistical information is not linked to any personal information and cannot identify any individual user of the Site.

COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION

Golden Teahouse needs your consent to collect, use and share your personal information for the purposes and in the manner described herein, (including in order to contact you and provide you with promotional communications). However, we want you to know that you can refuse or withdraw your consent as follows. You can simply choose not to submit any personal information to us, however this may limit our ability to serve you as it may prevent you from purchasing items from our Site or participating in our contests. You may also choose only to submit information constituting required fields when making purchases or completing contest entries. In addition, you may choose to limit how we use your personal information by not allowing us to share such information with third parties. If you have already consented to the collection, use and/or disclosure of your personal information, you may subsequently "opt-out" at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Customer Service as described in the section entitled "Contacting us" below, or by following the "opt-out" instructions provided in the promotional materials sent to you. Our Customer Service will also be able to provide you with more information regarding the implications of withdrawing consent. Regarding your requests not to receive promotional communications from us, please be sure to include your full name, address, telephone number and any e-mail address you used when you signed up or entered a contest on the Site, registered with or made a purchase from us. It may take up to two (2) weeks to process your request, during which period you may continue to receive communications from Golden Teahouse . If you prefer not to receive promotional information from Golden Teahouse , please follow the unsubscribe instructions set out in our communications with you.

CHANGE OF PERSONAL INFORMATION / INQUIRIES / COMPLAINTS IN RELATION TO THIS PRIVACY POLICY

You can request access to, and, if necessary, correct your personal information collected by us. In order to make such a request, please contact our Customer Service in writing (see "Contacting us" below). We will remove any of your personal information from our database within a reasonable period of time pursuant to a written request from you. in the event such request is sent by e-mail, please identify your full name and please type "remove registrant" in the subject line of your e-mail. You may also contact our Customer Service ("Contacting us" section below). for any questions or to make a complaint in relation to this Privacy Policy.

PERSONAL INFORMATION RETENTION

Golden Teahouse will keep your personal information only as long as is reasonably necessary for the purposes described in this Privacy Policy or such longer period as may be required by applicable law.

SECURITY OF PERSONAL INFORMATION

Golden Teahouse offers its customers a secure shopping environment. Golden Teahouse makes great efforts in trying to maintain the security of personal information collected. We have adopted physical and technological processes and procedures to protect the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every Golden Teahouse employee, mandatory or agent must abide by this Policy. Although we do not take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data, we take reasonable precautions to prevent such occurrences. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

PRIVACY POLICY CHANGES

If this Privacy Policy is subject to changes, we will post these changes on this Site so that you can be updated as to what information we gather, how that information may be used and whether (and how) it may be disclosed to any third parties. Following the posting of such changes, you will be bound by such changes unless you advise us in writing, by phone or by e-mail that you wish to withdraw your consent (as per the procedure outlined above). You are responsible for regularly reviewing this Privacy Policy and any changes there to.

OTHER WEB SITES

This site may contain links to other websites that are not operated by golden teahouse. this Privacy Policy does not apply to the practices of third parties and golden teahouse does not assume any responsibility for any such third party practices or for the privacy practices of the websites that it does not operate. by using our site and/or accessing a third party's website from our site, you release golden teahouse of any responsibility for the actions, practices and omissions of third parties. by clicking on any hyperlinks to other websites from our site. you may automatically submit to the privacy practices of those websites. please check the privacy policies of these third party websites. in no event shall golden teahouse or any golden teahouse affiliates be liable to you or anyone else for any damages or injury whatsoever (including but not limited to direct, indirect, incidental, special, consequential, exemplary or punitive damages) arising out of or in connection with the misuse of personal information by those websites.

CONTACTING US BY E-MAIL

service@GoldenTeahouse.com

BY POST MAIL

Golden Teahouse
PO Box 291, SP Saint-Charles
Kirkland, Qc
H9H 0A4
Canada

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