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Payment & Shipping

Payment Options:

Visa, MasterCard & Credit Debit Cards
You can also use a debit card as a credit card, as long as the debit card has a credit card logo (from the list above) printed on it. All prices listed are in US dollars.

We offer two types of shipping method:

1. Standard Shipping
Our Standard Shipping rate is a flat charge of $3.95 to anywhere in the United States and Canada, and $14.95 to all countries outside of North America. Each order of $50 and above (after any discount is applied) will be shipped free of charge to the U.S and Canada. All orders generally ship from our Montreal office within 24-48 hours (excluding weekend and holidays) and arrive within 7-12 business days for the US and Canada, and 14-21 days abroad. All shipments are insured for a minimum of $100.

2. Express Shipping
Express Shipping rate is calculated based on weight and destination. Orders usually take 3 to 6 business days to arrive. Package tracking features are available with this option. Note:

  • During holidays, order processing and/or shipping may be slightly delayed.
  • We do not ship on holidays and Sunday.
  • All Standard Shipping orders to the US are handled by USPS.

3. International Standard Shipping Exemptions
Due to the size and weight of the blossoming tea gift box and some ceramic and clay canisters, standard shipping can take 2-4 weeks to arrive. In this case, Express Shipping is strongly recommended.

Tracking Packages
Applicable only to Express Shipping, we will inform you via email as soon as your package is shipped and provide you with a tracking number. Instructions will be provided in the notification email.

Late or Lost Orders
In the event that an order shipped using Standard (Ground) Shipping is late, there is a 31-day waiting period (for the U.S. & Canada) before the order is considered officially "lost" and claimable via the insurance. Usually, these delays are attributed to the customs process and are beyond our control. In the event that your package is lost we will issue a full refund or re-ship your order. Delayed International orders is evaluate on a country per country basis and the 31-day policy does not apply.